Managing Challenging Situations

Target audience: Managers/Supervisors
Materials: Nil

Today's workplace is exposed to a wide variety of challenging behaviours and situations. The success of managers and team leaders is dependent on applying a proven set of skills and strategies to manage any difficulty or challenge and above all, not take it personally.

This one day workshop will cover:

• How to develop a resilient problem solving mindset
• Managing our own emotions from fight/flight to flow
• Balancing tactful & truthful feedback
• Applying a proven 6 step process to defuse emotions & build goodwill
• Developing an assertive response

Presenter:  Jon Morgan (Foresight Learning  www.foresightlearning.com.au)